Privacy policy

Privacy Policy

At Valmere Stockholm we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it when you shop at valmerestockholm.com.

Data controller
Valmere Stockholm
Email: contact@valmerestockholm.com

What we collect

Customer information – your name, shipping and billing address, email address and phone number when you place an order.
Payment information – handled and encrypted directly by our payment provider. We never store full card details.
Technical data – IP address, browser type, device type, pages visited and how you navigate the site.

Why we process your data

To process and deliver your order – legal basis: performance of a contract.
To communicate about your order and handle customer service enquiries – legal basis: performance of a contract.
To comply with accounting and tax legislation – legal basis: legal obligation.
To send newsletters and offers – legal basis: your consent. You can unsubscribe at any time.
To analyse and improve the website – legal basis: legitimate interest.

Who we share it with
We share data only with the providers required to fulfil your order: shipping carriers, payment providers, our e-commerce platform and our fulfilment partner. Data may also be disclosed where required by law. We never sell your personal data.

Transfers outside the EU/EEA
Some of our providers may process data outside the EU/EEA. Where this happens, we ensure the transfer is protected by the European Commission's Standard Contractual Clauses or an equivalent safeguard.

How long we keep your data
Customer data is retained for as long as needed to fulfil your order and handle any returns or complaints. Accounting records are kept for seven years as required by the Swedish Accounting Act. Marketing data is kept until you withdraw your consent.

Cookies
We use cookies to keep the site working, to analyse traffic and to personalise content. You can block or delete cookies at any time in your browser settings. Please note that some features may stop working if you do.

Your rights under the GDPR
You have the right to request access to, correction of, or deletion of your personal data. You also have the right to object to or request restriction of processing, and the right to data portability. Where you have given consent, you may withdraw it at any time.

Complaints
If you believe we are processing your personal data unlawfully, you have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY), Box 8114, 104 20 Stockholm, www.imy.se.

Changes
We may update this policy from time to time. The current version is always published on our website.