Refund policy

Refund & Return Policy

We want you to be happy with your purchase from Valmere Stockholm. Below is everything you need to know about cancellations, returns and refunds.

Right of withdrawal – 14 days
Under EU consumer law and the Swedish Distance Contracts Act, you have the right to cancel your order within 14 days of receiving your item, without giving any reason. This right applies to all items, including discounted and sale items.

To exercise your right of withdrawal, notify us by email at contact@valmerestockholm.com before the 14-day period expires. You then have a further 14 days to send the item back.

Extended returns – 30 days
In addition to your statutory right of withdrawal, we offer 30 days to return your purchase, counted from the delivery date.

Condition of the item
Items must be returned in essentially unchanged condition – unworn, unwashed, with tags attached and in the original packaging. You may try the garment on as you would in a physical store. If the value of the item has decreased because you handled it more than necessary, we may deduct a corresponding amount from your refund.

How to make a return

1. Email us at contact@valmerestockholm.com with your order number.
2. You will receive a return confirmation with the return address and instructions.
3. Pack the item securely and send it using a tracked shipping service.

Items sent back without a prior return confirmation unfortunately cannot be accepted.

Return shipping
When exercising your right of withdrawal, you are responsible for the cost of return shipping. If the item is faulty, damaged or incorrect, we cover all shipping costs.

Faults, damage and incorrect deliveries
Please inspect your delivery on arrival. If an item is defective, damaged, or you received the wrong product, contact us immediately at contact@valmerestockholm.com and we will put it right. Under the Swedish Consumer Sales Act you have the right to report a fault for up to three years from delivery.

Exceptions to the right of withdrawal
The right of withdrawal does not apply to custom-made or personalised products, or to sealed goods that are unsuitable for return for hygiene reasons where the seal has been broken. Gift cards are not covered by the right of withdrawal.

Exchanges
We do not process direct exchanges. The fastest way to get the item you want is to return the original and place a new order.

Refunds
Once we have received and inspected your return, we will let you know whether the refund has been approved. Approved refunds are issued to the original payment method within 14 days of us receiving the return. Please note it may take a few additional business days for the amount to appear on your account.

Haven't received your refund within 14 business days of approval? Get in touch at contact@valmerestockholm.com.

Dispute resolution
If we cannot resolve a dispute together, you may refer the matter to the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, www.arn.se. You may also use the European Commission's online dispute resolution platform: ec.europa.eu/odr. We comply with ARN's recommendations.

Contact
Valmere Stockholm
Email: contact@valmerestockholm.com