Shipping policy

Shipping Policy

We aim to make delivery as smooth and predictable as possible.

Where we ship
We deliver throughout Sweden and to all EU countries. Don't see your country at checkout? Email contact@valmerestockholm.com and we'll help.

Shipping cost
Free shipping on all orders, both within Sweden and across Europe. No minimum order value required.

Processing time
Your order is processed within 1–3 business days. Orders placed on weekends or public holidays are processed the next business day.

Delivery time
Standard delivery takes 7–15 business days from the point your order is processed. Delivery times may be affected by customs clearance, high carrier volumes, weather, or other circumstances outside our control.

Tracking
As soon as your order ships you will receive a confirmation email with a tracking number and link. It can take up to 24 hours for tracking to activate with the carrier.

Customs and duties
No customs charges apply to deliveries within the EU. For deliveries outside the EU, customs duties, VAT and other charges may apply according to the rules of the destination country. These charges are payable by the recipient.

Incorrect address
Please check your delivery details carefully before completing your purchase. We cannot be held responsible for delays or lost parcels resulting from an incorrectly entered address. Contact us immediately at contact@valmerestockholm.com if you need to change your address – we will do what we can if the order has not yet shipped.

Delayed or missing deliveries
Parcel not arrived within the expected timeframe? Contact us at contact@valmerestockholm.com and we will investigate with the carrier.

Contact
Valmere Stockholm
Email: contact@valmerestockholm.com